Privacy Policy

Introduction

WorldWidePing ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information.

This policy applies to all users of our website and services. Please read it carefully to understand our practices regarding your personal data.

Data Controller

For the purposes of UK data protection laws, the data controller is WorldWidePing with a registered address in the United Kingdom.

Information We Collect

We collect the following types of information:

Information you provide to us:

  • Account information: When you register for our services, we collect your first and last name, company name, email address, and password.
  • Usage information: Information about how you use our website monitoring services, including monitoring targets and configurations.
  • Communications: Information you provide when contacting us for support or information.

Information collected automatically:

  • Technical information: Including IP address, browser type and version, operating system, and device information.
  • Usage data: Information about how you use our website, including pages visited, time spent on pages, and click patterns.
  • Cookies: Information stored in cookies and similar technologies. Please see our Cookie Policy section below for more information.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our services, including website monitoring tools.
  • To notify you about changes to our service or terms.
  • To manage your account, including processing payments and providing support.
  • To send important alerts and notifications related to the monitoring services you've configured.
  • To improve our website and services through analysis of usage patterns.
  • To protect the security and integrity of our website and services.
  • To comply with legal obligations.

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary for the performance of our contract with you to provide our services.
  • Legitimate Interests: Processing necessary for our legitimate interests, such as maintaining and improving our services, provided these interests are not overridden by your rights and freedoms.
  • Consent: Processing based on your specific consent, such as for marketing communications.
  • Legal Obligation: Processing necessary for compliance with legal obligations to which we are subject.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Under UK data protection laws, you have rights regarding your personal data, including:

  • Access: The right to request a copy of the personal information we hold about you.
  • Rectification: The right to request correction of inaccurate information or completion of incomplete information.
  • Erasure: The right to request deletion of your personal information in certain circumstances.
  • Restriction: The right to request restriction of processing of your personal information in certain circumstances.
  • Data Portability: The right to receive personal data you provided to us in a structured, commonly used format.
  • Objection: The right to object to processing of your personal information where we rely on legitimate interest.
  • Automated Decision Making: The right not to be subject to automated decision-making, including profiling, with significant legal effects.
  • Withdrawal of Consent: Where we rely on consent, the right to withdraw that consent at any time.

You can exercise these rights by contacting us at [contact email]. We will respond to your request within one month.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection authority.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is ever fully secure, and we cannot guarantee the security of information transmitted to our website.

Data Sharing

We may share your personal information with:

  • Service providers who perform services on our behalf, such as hosting providers and email service providers.
  • Professional advisers, including lawyers, bankers, auditors, and insurers.
  • Regulatory authorities, law enforcement agencies, and other authorities when required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

International Transfers

We store and process your data within the United Kingdom and European Economic Area (EEA). If we need to transfer your personal data outside the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users and improve your browsing experience. A cookie is a small file placed on your device that enables website features and functionality.

Types of Cookies We Use

We use the following types of cookies:

  • Essential Cookies: Required for the operation of our website. They include cookies that enable you to log into secure areas, use the monitoring dashboard, and use core functionality.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website when they're using it, helping us improve how our website works.
  • Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content and remember your preferences.
  • Targeting Cookies: Record your visit to our website, the pages you've visited, and the links you've followed to make our website more relevant to your interests.

Cookie Management

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or by sending you an email.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

WorldWidePing.com

Last Updated: June 07, 2025